Question 1

What areas in Gauteng do you service?

Accepted Answer

We service all of Gauteng including Johannesburg, Pretoria, Centurion, Randburg, Roodepoort, Krugersdorp, and Alberton, plus all surrounding suburbs. If you're in Gauteng, we can help.

Question 2

How quickly can you start?

Accepted Answer

We typically schedule services within 24-48 hours of quote acceptance. For emergencies, we offer same-day response. Monthly plan members get priority booking.

Question 3

Are your teams insured and vetted?

Accepted Answer

Absolutely. Every team member is police-checked, fully trained, and insured. We carry comprehensive liability insurance to protect your property.

Question 4

Do you provide free quotes?

Accepted Answer

Yes, all quotes are free and no-obligation. For standard services, use our instant quote tool. For larger jobs, we'll do a free on-site assessment.

Question 5

What payment methods do you accept?

Accepted Answer

We accept EFT, credit/debit cards via PayFast, cash, and online payments. Monthly plan members can set up recurring payments.

Question 6

Do you offer satisfaction guarantees?

Accepted Answer

Yes. If you're not 100% satisfied with any service, we'll re-do it free of charge. Your satisfaction is our reputation.

Question 7

Can I book multiple services at once?

Accepted Answer

Yes! We're a one-team total property care provider. Book cleaning, garden, maintenance, and pest control together and save with our bundled pricing.

Question 8

Do you work on weekends?

Accepted Answer

Yes, we operate 7 days a week. Weekend bookings may have a slight premium. Emergency services are available 24/7.

Question 9

What products do you use?

Accepted Answer

We use professional-grade, eco-friendly, biodegradable products that are safe for children, pets, and the environment. Effective without harsh chemicals.

Question 10

Do you offer monthly maintenance plans?

Accepted Answer

Yes, we offer three plans: Essential Care, Total Care, and Estate Care. Plans bundle services at discounted rates with no lock-in contracts.

Question 11

Can you service commercial properties?

Accepted Answer

Absolutely. We service offices, retail spaces, business parks, industrial properties, and estates throughout Gauteng. Custom contracts available.

Question 12

How do I prepare for a cleaning service?

Accepted Answer

Simply pick up personal items and valuables. We handle the rest. For deep cleaning, we may ask you to secure pets and provide access to all rooms.

Question 13

What areas do you service?

Accepted Answer

We service all of Gauteng including Johannesburg, Pretoria, Centurion, Randburg, Roodepoort, Krugersdorp, Alberton, Soweto, Midrand, Vereeniging, Benoni, Boksburg and surrounding areas.

Question 14

Are you insured?

Accepted Answer

Yes, TIG Cleaning & Maintenance is fully insured. All our services are covered by comprehensive public liability insurance for your peace of mind.

Question 15

Do you offer free quotes?

Accepted Answer

Yes, all quotes are free and no-obligation. You can get an instant quote online in under 60 seconds or contact us for a detailed on-site assessment.

Question 16

What are your business hours?

Accepted Answer

Monday to Friday 7am-5pm, Saturday 8am-1pm. Emergency services are available on Sundays and public holidays for urgent situations.

Question 17

Do you provide your own equipment and products?

Accepted Answer

Yes, we supply all professional-grade equipment and eco-friendly cleaning products. You don't need to provide anything unless you have specific product preferences.

Question 18

Are your staff vetted and trained?

Accepted Answer

Absolutely. All our team members undergo thorough background checks, reference verification and professional training before joining our crews.

Question 19

Do you offer contracts for regular services?

Accepted Answer

Yes, we offer weekly, bi-weekly and monthly service contracts at discounted rates for both residential and commercial properties.

Question 20

What payment methods do you accept?

Accepted Answer

We accept cash, EFT, card payments (via Yoco), PayFast, and online payments. For larger jobs we offer flexible deposit options.

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